New Telkomsel Call Center to improve service quality
The presence of a new Telkomsel call center, namely Caroline or online customer care, is something that is very much welcomed by consumers. This is not surprising, because the services provided can indeed make consumers. A form of service is non-stop for 24 hours.
These services certainly ensure that consumers feel safe and comfortable. How not, consumers can submit all complaints and concerns without being limited to time. Consumers can submit complaints flexibly without fear outside working hours. There’s no denying that call centers play a crucial role for a company’s loyal customers.
Not only as a forum to deal with customer complaints, the call center also plays a role in providing education and valid information from the company. This ensures that consumers do not have to repeatedly look at different sources to find out the truth of an information. In addition, it is also an opportunity to increase sales for companies through attractive offers.
Telkomsel Call Center for loyal customers
Before the new Telkomsel call center policy, exactly before August 2017, Telkomsel customers could contact the number 155 for service centers. To use the service at number 155, not a penny or free of charge will be charged.
The lack of fees or costs certainly makes consumers happy. Consumers don’t have to set up a special budget to use the service. Consumers are free to make complaints or request information regarding the product.
This is as revealed by a General Manager from telkomsel’s Customer Service Management department, that the new Telkomsel call center has a very crucial role, not just as a division to handle customer complaints and complaints. But also as a counterbalance to the latest products that have been put on the market.
This means that when a product is brought to market, but it turns out that there are still obstacles or even not ready, the role of the call center officer in providing education and services becomes very important. So that its existence cannot be anchored in a company.
The division is very important to support other departments such as marketing or sales. After marketing or sales has offered products to consumers, the call center plays a role in serving complaints, obstacles, and complaints related to products offered by marketing or sales.
Contact the new Telkomsel Call Center
To contact the new Telkomsel call center , it is of course different than before. Especially for call center contacts before August 2017 or about four years ago. For Telkomsel customers, both SIM patient and card users, if you want to contact the call center, you can go to the number 188.
The change of customer service number from 155 to 188 has certainly become the company’s policy. To contact the call center number 188 and contact the customer service representative, you will of course be charged a very friendly fee in the pocket, namely Rp. 300 for one call. Of course, the rates are very cheap.
You don’t have to prepare a large credit. If you have a credit of only Rp. 5,000, you can already use the service without being limited in time, which means you’ll need that. So you don’t have to worry about losing a lot of credit.
Caroline, the new and advanced Telkomsel Call Center
The new Telkomsel Call Center is Caroline. Caroline is an acronym for customer care on-line. As an integrated service for all Telkomsel customers, Caroline offers a satisfactory service. Namely the service for 24 hours non-stop. Caroline has also spread to major cities and will certainly expand her reach as the number of Telkomsel customers is also very large.
Based on data from Telkomsel, they revealed that Caroline gets a lot of phone calls every month. That’s about 1.4 million subscribers. Fantastic numbers are not something surprising. This is considered comparable to the number of Telkomsel consumers with the spread in different cities and regions.
Of the approximately 1.4 million consumers, according to statistics, more than 90 percent of existing calls can be routed directly to a customer service representative very quickly. That’s less than 15 seconds. The customer service team does not have to doubt the key capabilities of the company’s products.
In order to provide the best service, Telkomsel not only provides insight into the company’s products, but also into the culture of an area. An understanding of local culture is key to providing service to customers. So dealing with a certain and different culture with consumers is not a difficult matter for Caroline’s agents.
This ensures that consumers from different regions get the best service. Consumers also feel comfortable, even if they have a different cultural background than civil servants. Because Officer Caroline can adapt and has the best adaptability.
Caroline’s contact numbers vary for customers. Good for domestic and foreign Telkomsel card customers to cooperating merchants. You can search for official information on telkomsel’s website to get the correct contact number and can be contacted.
Customer Relationship Management, a system for managing good relationships with customers
Caroline has a new Telkomsel call center system, namely Customer Relationship Management. It is undeniably the importance of the system for an enterprise organization. The management system serves to create good management for customer and business relations. From capturing and collecting data to recording sales activities.
The advantage of a CRM system is that all forms of interaction and communication with customers can be monitored very optimally from different platforms. Through various platforms and services. Whether it’s over the phone or chatting. Consumer data is certainly an important thing, of course companies will keep it secret. Telkomsel can control all forms of communication that have taken place.
For example, the customer service team and customers have interacted. However, the customer service team doesn’t serve consumers happily, so the company can track employee performance and use it to improve it. An example of the cause of the problem is because the customer service team is not used to treating customers, the company will look for solutions.
The solution used by the company is to improve skills or training. However, if the customer officer team actually has the opportunity, it’s just that they don’t perform service procedures correctly or according to SOPs, then that behavior could be a company’s move to establish a policy.
CRM or Customer Relationship Management with an integration system service certainly contains personal information of consumers. Such as telephone number, name, home address and so on. Not only that customer data can also be collected in the system. So that the customer service team can see the dataset as a step to provide the best service.
When a consumer contacts a team of customer service representatives, they can respond. The answer given is of course in a short time and accurate based on the own database. The data is certainly very important. Of course, the company guarantees it. That is why you no longer have to hesitate to use the new Telkomsel call center service.