Manfaat Call Center ACC, not just forcomplaints
The benefits of the ACC Call Centre will be obtained by its users. Problems of cooperation with lending or leasing institutions often occur and if they are not resolved immediately, there will be misunderstandings. Well, this misunderstanding may finally become another problem for you.
Of course, you do not want the problems faced when granting heavy equipment financing loans with VAC not to be solved immediately? To overcome various types of problems or obstacles, there are different ways to use . One of them is to contact part of the VAC call centre.
There are many benefits of the ACC call centre that you will get and the most notable is to help overcome problems during the financing process. There are several issues that are often encountered by users of VAC services, such as applying for credit relief to extend the term of the loan in order to ease payments.
To contact the call center, this can be done easily. The reason for this is that VAC provides its own number where it can be contacted by its clients or users. You can immediately file a complaint on the corresponding number and submit the complaint or complaint correctly and in detail.
This way, the rental part can provide the best solution for you. Don’t forget to provide some important documents needed. Before you know how to contact and what are the benefits of the ACC call center, you also need to know how the history of the company unfolds at a glance, go ahead and see the explanation below.
A Brief History of ACC
As mentioned earlier, you will indeed get many benefits from the ACC call center. ACC or Astra Credit Companies is a car and heavy equipment financing institution. The finance company already has a good reputation with the wider community and has more than 9,000 dealer partners.
Based on the regulations of the OJK (Financial Services Authority ) No. 29 / POJK.05 / 2014, the company meets business needs in the areas of investment financing , multi-purpose leases and operating leases, working capital using conventional and Sharia-based schemes. Both have their own advantages.
The precursor of the ACC came from PT Astra Sedaya Finance which was established on July 15, 1982 under the name PT Raharja Sedaya. The establishment is useful to support the automotive activity of the Astra Group. It was not until 1990 that PT Rajardja Sedaya changed its name to PT astra Sedaya Finance.
The advantages of the ACC call center provided by this company include the purchase of new and used cars, especially for vehicles produced by Astra such as Toyota Isuzu, Daihatsu, Peugeot to BMW. In accordance with its establishment, the company operates to support the financing process of more than 1600 car dealerships in Indonesia.
Some of the companies that work as VAC associations include Astra Sedaya Finance, PT Swadharma Bhakti Sedaya Finance, PT astra Auto Finance, PT Staco Estika Sedaya Finance and PT Pratama Sedaya Finance. Until now, this company continues to develop a variety of services and facilities offered. In addition, it also continues to maintain the reputation they have.
Complete information about the ACC y ang call centre
The availability of VAC’s call centre services is indeed a way for customers and businesses to obtain information more easily and conveniently. In addition, there are many benefits of the ACC call centre that will be obtained by users. Especially to overcome various types of problems and complaints during cooperation.
For those of you who wish to contact part of the company’s call center, you can call directly the number 021-766-9000 for customers in the Jakarta area. In the meantime, if you are outside Jakarta, you can call 1500-599 directly. This number can be contacted using all telecommunications operators.
In the meantime, for customers who wish to connect directly with the head office, they can call directly the number (021) 7885-9000. Where the acc headquarters isoccupied on Jl.TB Simatupang No.90. By submitting these complaints and suggestions, this must be done clearly and in detail so that the company can better understand them.
Customers can wait about 20 days for a response or response. The time period is calculated from the complete documents received. If it turns out that the complaint submission process does not get a response, the only way to proceed can be taken by contacting the OJK via the 1500655 number. This is the best way to forward complaints.
Benefits of ACC Call Centres
You already don’t know how to file a complaint through ACC. Well, it turns out that there are many benefits of the ACC call center that need to be known. For more details, see the notice below
- File complaints promptly
As mentioned earlier, the existence of the call center is indeed the most appropriate place to file complaints such as problems during the credit process. With the fast reporting way , this will allow your problems to be resolved quickly. You can directly use any of the above numbers.
- Get information about owned products
Another advantage of the ACC call center is that you can obtain information about the products owned by the relevant company. Astra Credit Companies itself has several products such as heavy lat car financing .
- As a way to give advice
The existence of a call center can also be the best place to advise the company. It is undeniable that if the services of a leasing company are sometimes not satisfactory, you can immediately give them advice so that they can work more optimally. .
- To communicate with the company
The advantage of the ACC call center of the existence of the call center is to connect customers with this ACC company. Not only that, their existence is also very important as they can handle various types of customer issues.
Benefits of Buying a Vehicle with ACC
There are various benefits that are possessed from purchasing a vehicle with ACC are as follows:
- Have the best service to your customers
The use of this VAC leasing institution will also offer a myriad of benefits to its users. Like the existence of the best service that has used the concept of operational excellence to maintain customer satisfaction.
- Has a wide range of comprehensive product features
Astra Credit Companies also has a variety of product features that are quite comprehensive. In addition, he has collaborated with several car dealers in Indonesia. The requirements to apply for credit can also be done very easily.
- Affordable customer access
Finally, you will also receive a service in the form of client access that has a very easy scope. There are many options to stay connected, for example via call centers or social media.
Cooperation with financial institutions is not spared from various types of problems. To overcome this, customer service may be the best solution. The ACC Call Centre has many advantages .