International Information Tax Award: KembarSouvenir

Tax center ready to answer questions about taxation

Since  2006, Indonesian taxation has made progress in the field of service with the  creation of a tax center.   This service is called Kring Pajak, which created the President’s 2006 Directive No. 03 on the Investment Climate Package.

It is undeniable that the presence of Kring Pajak is very useful for those who want to ask everything about taxation. With demiki, this service becomes a tool of education for those who are still blind to taxes.

For now, there are still many people who have not surrendered taxes, not because they do not want to pay taxes. It’s just that they do not understand the payment mechanism and the taxes they pay. However, with this service, people are free to ask questions.

It is also more convenient and effective to ask through this service.  Since you do not have  to  come  to  the tax office for a long time  and stay in line, you can only ask for a lot more personal and exclusive things by phone. Anytime and anywhere, while it is still working hours, then this service is reliable.

In addition to asking about taxation, the tax center through the Tax Kring  can also be used if you have problems  paying taxes. If you are new to this service, we will explain it as a solution to tax problems.

Wide range of tax services

The  form of service of  this  tax calling centre is the dg tax (DG)’s effort to make Indonesian taxation more open and relevant to all sections of society. Therefore, Tax Kring was launched by the  Directorate-General for Tax Regulation NO. PER-22/PJ/2014.

With the launch of the service from this moment on, all spheres of life can contact the tax office number 500200. This service  accepts issues related to income taxes, value added taxes,  land and buildings, tax returns and how they are calculated.

Kring Pajak provides you with two types of services. The first incoming service serves all types of information, complaints and agent communications. The second service is to call an out-of-office service or agent to meet with a client to resolve tax issues.

With the development of technology, you can contact the tax offices not only by phone. However, it can also be online through the official website ,, email or fax. Notonly that, you can now contact the official tax agent via live chat.

  1. Online Kring Transmitter

This official service is here to help tax Indonesian services, as services over a telephone connection alone are not enough and cannot meet all the community’s demands for tax services.

Therefore, the DG Exposure has placed  this tax calling centre service  through online services. This is expected to maximize tax services in Indonesia.

To use online tax services , you need to access the website,, and create an account on the website. After the account is successfully proven, you can disclose questions and complaints about taxes . After that, all you have to do is  wait for the officer’s response.

  1. Kring Tax élő chat

The live chat tax was created with the aim of making it easier for the mandatoryimage   to report the annual tax return. The service also provides other information about everything from the official point and possible complaints.

With this service, tax issues are becoming more accessible, and everyone is asking for them. Anyone who does not hesitate has more and more access to the disclosure of tax information.

Especially for young people who love chat services because they will be lazyto visit the office  , if they only ask about the basic things. However, these basic things are really very important to know.

Complaints and consultations through taxation

As explained earlier, the service of the tax center is able to handle various types of complaints and places of consultation regarding  the  mandatory duty on all Indonesians.   The complaints that can be submitted are as follows:

  1. Facilities and infrastructure of tax services.  This is very common, since sometimes there are facilities and infrastructure in tax services that have problems. In fact, it upsets your comfort.
  2. Compliance with the employees of the tax office. Employee performance will certainly have a big impact on office reputation and type of service. What’s more, if you are quite sensitive in the field of taxation.
  3. Violation of the code of ethics and crimes committed by employees of the General Directorate. The crime in question is a criminal offence. For example, you were blackmailed by an AsT

In the meantime, the consultations that can be communicated through the tax are as follows:

  1. How to access all tax services. This often happens to ordinary people in the field of taxation, and they do not understand how to use all the services provided.
  2. Tax administration measures.

Advantages of taxring services

The non-personal tax call center service offers depositors many advantages over direct one-to-one services.   We get this advantage because Kring Pajak has many advantages over the direct service.

Kring Pajak’s advantages include:

  1. Save a lot of time, because you do not need to come directly to the tax office and stay in line for a long time. Even more so if you have a busy daily schedule , of course, you do not want to spend time in the tax office. Therefore, the presence of Tax Kring is very useful.
  2. Accurate information as received from official tax officials, so all information provided is guaranteed to be accurate.
  3. The result of calculating the amount of the levy is guaranteed to be correct, since the calculations made are in accordance with the applicable rules. The same situation if you personally visit the tax office.

International Information Tax Award

This program is  one of  the  most innovative tax calling centers in the  world and has a significant impact on the taxation of Indonesia. This, of course, is not just nonsense, because this service managed to win various awards at international events.

This innovation of DGT won the Best Customer Service Center award from the Indonesian Contact Center Association in 2013. Not only that, after that, Kring Pajak ranked first at the APAC World event contact center for Singapore’s top-ranked performers.

In this case, Kring Pajak won the best small customer service. The next international achievement is that this Indonesian-owned tax calling center, APAC World, won the best ranked performers contact center in Las Vegas that same year.

Even in this case, one of the teams of the tax office managed to get a silver medal. This is very proud of Indonesia because it has an authentic service and is recognized by the world.

With all the service innovations of Kring Pajak, the Indonesian people were more concerned about taxes. Given the ease of access and the good service provided, of course, anyone feels comfortable filing complaints and holding consultations.

The tax center service has also proven that it educates the population at a high level. Therefore, you no longer have  to hesitate to contact Kring Pajak through all the available platforms.

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